Privacy Policy
Bedrock Waterproofing respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, request a quote or use our waterproofing services across Brisbane and Greater South East Queensland.
1. Information We Collect
Depending on how you interact with us, we may collect:
Your name, telephone number and email address
Your property or service address
Details about your waterproofing requirements
Photographs, plans or documents you provide
Information submitted through website forms
Correspondence and records of your enquiries
Payment and transaction information
Website usage information, including browser, device and IP address
Please do not provide sensitive information unless it is reasonably necessary for your enquiry or we have requested it.
2. How We Collect Information
We may collect personal information when you:
Contact us by telephone, email or website form
Request a quote or property inspection
Engage us to provide waterproofing services
Send photographs, plans or project information
Communicate with us through social media
Browse or interact with our website
We may also receive information from builders, property managers, contractors or other parties involved in your project.
3. How We Use Personal Information
We may use your information to:
Respond to enquiries and quote requests
Arrange inspections and appointments
Assess and provide waterproofing services
Prepare quotes, invoices and project records
Communicate about scheduled work
Process payments and maintain accounts
Improve our website and customer service
Meet legal, insurance and record-keeping requirements
Send marketing communications where permitted
You may ask us to stop sending marketing communications at any time.
4. Disclosure of Information
We may disclose personal information to employees, contractors, suppliers, professional advisers, insurers, payment providers and technology providers where reasonably necessary.
We may also disclose information where required or authorised by law. We do not sell personal information to third parties.
Some technology or website service providers may store or process information outside Australia. Where applicable, we will take reasonable steps when dealing with overseas disclosures.
5. Website Analytics and Cookies
Our website may use cookies and analytics tools to understand how visitors use the site, maintain functionality and improve performance.
You can adjust your browser settings to reject or delete cookies. Some website features may not work correctly if cookies are disabled.
6. Information Security
We take reasonable steps to protect personal information from misuse, loss, interference, unauthorised access, modification and disclosure.
No electronic transmission or storage method is completely secure. Where information is no longer required, we may securely destroy or de-identify it, subject to legal and business record-keeping obligations.
7. Access and Correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before processing a request. In some circumstances, access may be restricted where permitted by law.
8. Privacy Complaints
If you have concerns about how we have handled your personal information, please contact us using the details below.
We will review your complaint and respond within a reasonable timeframe. If you are not satisfied, you may be entitled to contact the Office of the Australian Information Commissioner.
9. External Links
Our website may contain links to third-party websites. Bedrock Waterproofing is not responsible for the content, security or privacy practices of external websites.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes to our business, website or legal obligations. The latest version will be published on this website with the updated effective date.
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Contact Details
- Phone Number
0414 675 831
- Email Address
mjlwaterproofing@gmail.com
- Location
Crestmead, QLD 4132
- Business Hours
Monday – Friday: 7AM-4PM
Saturday – Sunday: By Appointment
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